Privacy policy
Last updated: 29 September 2026
Who we are
Bookpin (“we”) provides booking software to businesses that take appointments. For bookings you make with a business using Bookpin, that business is the data controller and we process data on their behalf.
What we collect
Business accounts: name, email. Bookings: the client’s name, phone, email and any notes they add. Businesses can also keep their own short notes about a client, which only their team can see; these are for preferences and practical details, not health information. We do not store card numbers. Card payments, where used, are handled by Stripe. Deposits are paid into the business’s own Stripe account.
How we use it
To provide the booking service: to show a business its calendar, to let clients book and manage appointments, and to send confirmations, reminders, a review request after a visit if the business has set one up, and an email when a slot opens for someone on a waiting list. We do not sell personal data.
Where it’s stored
Data is stored securely with our database provider in London, UK. Logins are protected, and you can log out of every device at once from Settings.
How long we keep it
We keep a business’s data while its account is active. A business owner can delete their account, and all its bookings and client details, at any time from Settings. If a free trial or subscription ends and the business doesn’t subscribe, the account becomes read-only and is deleted, with its data, 90 days later; we email the owner twice before that. Card payment records are kept by Stripe under its own policy.
Your rights
Under UK GDPR you can request access to, correction of, or deletion of your personal data. Contact the business you booked with, or email us at hello@getbookpin.com.
Contact
Bookpin. Email: hello@getbookpin.com.