Questions & answers

One flat £29/month. No commission on bookings, no per-booking fees, and no cut of new clients, unlike marketplaces that charge a percentage.

Your 30-day free trial runs with no card. When it ends, Bookpin is £29/month, and we don't take payment until you choose to subscribe. If you don't, your page stops taking new bookings, but appointments already booked still go ahead. No contract, cancel any time.

Nothing you've already booked is lost, and you won't be charged, as we don't hold your card details. Your existing appointments go ahead as normal: clients keep their confirmation, reminders and link to change or cancel, and you can still log in to see your calendar and client details. Your booking page just stops taking new bookings until you subscribe. Subscribe any time and everything switches straight back on. If you don't subscribe within 90 days, we delete the account and its data; we'll email you twice before that, and you can download everything from Settings.

No contract. Cancel any time from Settings, with no cancellation fees or penalties. You keep full access until the end of the month you've paid for, and any appointments already booked still go ahead. Your page just stops taking new bookings.

No. Clients book straight from your page in seconds, with just their name, phone number and email. No app to download, no account to create.

Yes, as many as you like at no extra cost. In Team, give anyone a login with one of two access levels. Staff see only their own appointments: they can mark them done, move or cancel them, add bookings for themselves and block their own time off, but can't see settings, billing or refunds. Managers can do everything the owner can, except delete the account or change another manager's login. You set their password and pass it on; if someone leaves, remove their login and they're signed out straight away.

Yes. Activity, in the dashboard, lists every booking that was made, moved, cancelled, marked done or marked as a no-show, and every deposit refunded, with who did it and when: you, a manager, a team member by name, or the client from their email link. You can filter it by team member or by type of change, and open any booking from it. Only owners and managers can see it.

Yes. In Calendar, choose Sync to your phone to add your appointments to Apple, Google or Outlook Calendar. Each team member can sync just their own, and owners and managers can sync the whole business. New bookings, changes and cancellations come through by themselves. Calendar apps check for updates on their own schedule: Apple Calendar is quick, Google Calendar can take a few hours.

Yes. Add a break to any service, for example while colour develops, numbing cream takes effect or a treatment sets. Your calendar frees you during the break so you can start another client, with no wasted time.

Optionally. Clients pay a deposit when they book online, as a fixed amount or a percentage, and the rest at the appointment. You choose which services need one. If a client cancels or doesn't turn up, you keep the deposit; refunding it is up to you and your own cancellation terms, with one click from the booking. Deposits go to your own Stripe account at Stripe's standard rates. Bookpin never touches your money and takes no cut. If you'd like, we can help you set up deposits and your Stripe account for free.

Mark them as a no-show in your calendar. Clients who book online get an email reminder the day before, and you can ask them for a deposit when they book.

Yes. Download your clients and appointments as a spreadsheet from Settings any time, even if you stop subscribing. It opens in Excel or Google Sheets, and most booking systems can import it. No lock-in.

Yes, and you can do it yourself in a few minutes. Export your clients and upcoming appointments from your current system (such as Fresha, Booksy or any system that exports a CSV spreadsheet), then upload them in Settings, under Import. You'll see exactly what will be added before anything is saved, and nothing is double-booked. If you get stuck, get in touch and we'll help.

Yes. The account owner can delete it any time from Settings, which removes your booking page, clients and appointments. If you're subscribed, cancel your subscription in Plan & billing first. Download your data first if you want to keep it. Accounts left without a subscription for 90 days are deleted automatically, after two email reminders.

Yes. Logins are protected, and you can log out of every device at once if a phone is lost.